IT Support in Chapel Hill

Managing IT can be a significant challenge for businesses in Chapel Hill, especially with evolving technology demands and the need for robust security. At American Frontier, we provide IT support in Chapel Hill tailored to meet the unique needs of your business. From proactive system monitoring to on-site support, we ensure your technology works for you—not against you.

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Common IT Challenges for Chapel Hill Businesses

Businesses in Chapel Hill face unique IT challenges that can hinder productivity and growth. Here’s how we address these pain points:

  • Unpredictable IT Issues - Frequent technical issues can disrupt operations and frustrate employees. Our proactive system monitoring detects and resolves problems before they escalate.
  • High IT Costs - IT expenses can quickly spiral out of control without a clear strategy. We offer flat-rate pricing to provide budget-friendly solutions with no hidden fees.
  • Data Security Threats - Cyberattacks and data breaches are a constant risk for businesses. We implement multi-layered cybersecurity measures to protect sensitive data and prevent unauthorized access.
  • Downtime and System Failures - Unplanned downtime can result in missed deadlines and lost revenue. Our 24/7 support and maintenance services keep your systems running smoothly.
  • Scalability Challenges - As businesses grow, their IT needs become more complex. We provide scalable solutions that adapt to your operations and future expansion.
Two professionals collaborating on a project while looking at a laptop in a bright modern office.

Why Chapel Hill Businesses Choose American Frontier

Local, Personalized Support

Located just minutes away in Apex, we provide fast, reliable on-site support for businesses in Chapel Hill. Our local presence ensures a hands-on approach with no outsourcing.

Over 30 Years of Experience

We have decades of expertise helping businesses in industries like architecture, engineering, manufacturing, and construction manage their IT systems efficiently.

Tailored IT Solutions

No two businesses are the same. We customize our services to align with your specific needs and operational goals.

Proactive IT Management

Our 24/7 monitoring services prevent minor issues from becoming major disruptions, ensuring your business stays productive.

Budget-Friendly Plans

Our flat-rate pricing delivers high-quality IT support without unpredictable costs, making it easier for you to manage your IT budget.

100% Satisfaction Guarantee

We’re confident in our ability to deliver exceptional results. If you’re not completely satisfied, we’ll make it right—or refund your investment.

30+

Years in Business

1000+

Endpoints Managed

Our IT Services at American Frontier 

At American Frontier, we offer a comprehensive suite of IT services designed to support businesses of all sizes. Whether you need to modernize your infrastructure, protect critical data, or streamline operations, we have solutions tailored to your needs.

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Cloud Services 

Leverage the power of the cloud to improve scalability, collaboration, and efficiency. From cloud migration to secure cloud storage and backups, we ensure your business operates seamlessly in a modern digital environment.

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Co-Managed IT Services 

Work smarter with our co-managed IT services. Partnering with your in-house IT team, we provide additional expertise and resources to strengthen your IT infrastructure and address gaps.

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Cybersecurity Services 

Protect your business from cyber threats with robust security measures. Our services include threat detection, firewalls, endpoint protection, and real-time monitoring to safeguard your data and systems.

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Data Backup & Recovery 

Never lose critical business data again. We implement secure, automated backup solutions to ensure your information is always recoverable, minimizing downtime in case of data loss.

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Disaster Recovery Planning 

Prepare for the unexpected with a solid disaster recovery plan. We design and implement strategies to ensure your business remains operational after disruptions caused by hardware failures, cyberattacks, or natural disasters.

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IT Compliance Services

Stay compliant with industry standards and regulations. We help your business navigate the complexities of IT compliance, ensuring your systems meet all necessary requirements to avoid costly penalties.

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IT Help Desk Services 

Get fast and reliable IT support when you need it most. Our local help desk team is available 24/7 to resolve technical issues quickly, keeping your business running smoothly.

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Managed IT Services 

Streamline your operations with proactive IT management. We handle everything from monitoring and maintenance to strategic IT planning, allowing you to focus on growing your business.

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Microsoft 365 Services 

Optimize your workflows with Microsoft 365. We help you integrate, configure, and manage the platform to enable secure collaboration, email hosting, and access to productivity tools from anywhere.

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Outsourced IT Support 

Expand your capabilities without the overhead. Our outsourced IT support provides access to skilled professionals who can handle your IT needs, whether on an ongoing basis or for specific projects.

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VoIP Phone Systems 

Enhance communication with modern, cloud-based VoIP phone systems. Our solutions are reliable, scalable, and designed to support remote and hybrid teams with seamless connectivity.

Frequently Asked Questions About IT Support in Chapel Hill

Why is IT support important for my business in Chapel Hill?
IT support ensures that your technology operates efficiently, reducing downtime and enhancing productivity. Reliable support allows your team to focus on core business activities rather than dealing with technical issues.
How does American Frontier manage IT issues proactively?
We use advanced monitoring tools to continuously oversee your systems, identifying and resolving potential problems before they cause disruptions. This proactive approach minimizes downtime and improves overall system reliability.
What cybersecurity solutions do you offer for Chapel Hill businesses?
We provide comprehensive cybersecurity services, including firewalls, endpoint protection, encryption, and real-time monitoring. Additionally, we offer employee training to help your team recognize and avoid cyber threats.
Can your IT solutions scale with my growing business?
Absolutely. Our IT solutions are designed to scale as your business expands, ensuring that your technology infrastructure can support increased workloads, additional users, and new locations.
What industries do you specialize in for IT support?
We specialize in serving industries like architecture, engineering, manufacturing, and construction, but our tailored solutions are suitable for businesses in a wide range of sectors.
Do you offer on-site IT support in Chapel Hill?
Yes. Our local team is based in Apex and can provide rapid on-site support to Chapel Hill businesses whenever needed. This ensures quick response times for critical issues.
How does your flat-rate pricing benefit my business?
Flat-rate pricing eliminates surprise expenses and provides predictable IT costs, making it easier to manage your budget. It ensures that you receive high-quality IT support without worrying about hourly charges or hidden fees.
What happens if I’m not satisfied with your services?
We stand behind our work with a 100% satisfaction guarantee. If you’re not completely satisfied, we’ll make it right—or refund your investment.

What Our Clients Are Saying About Our Services:

★★★★★

Excellent Response Time And Invaluable Security Training

James and his group at American Frontier provide IT services for our company and have for the last 5 years. Their response time is excellent when we do have issues.
Their training sessions with our employees regarding security measures is invaluable and they constantly keep us up to date. I...

James and his group at American Frontier provide IT services for our company and have for the last 5 years. Their response time is excellent when we do have issues.
Their training sessions with our employees regarding security measures is invaluable and they constantly keep us up to date. I would highly recommend American Frontier


a man wearing a suit and tie

Romeo Guest

President & CEO
Jim Robbins

Always In the Right Place at the Right Time

You can't put a price on American Frontier's experience in the industry. If it's broke, they can fix it. American Frontier is always there when we need them the most. When something goes wrong or we need help fast, they are always in the right place at the right time, sometimes before I even...

You can't put a price on American Frontier's experience in the industry. If it's broke, they can fix it. American Frontier is always there when we need them the most. When something goes wrong or we need help fast, they are always in the right place at the right time, sometimes before I even have a chance to respond to the problem (and I work here.) In the last 2 years, I haven't heard one "no" or "that's not in the contract." In my last job, customers were sold packages of support. I had to deal with "That's not covered unless you want to upgrade the package." American Frontier is there to help you, not nickel and dime you. When it comes to making business decisions, I can trust James's advice, because he's been there. James will give it to you straight, even if it's not what you want to hear. They are honest and trustworthy partners I can call whenever I need help.


Dema Kovalenko taking a selfie

Alex Colvin

IT Manager
Piedmont Service Group

Over and Beyond…

American Frontier goes over and beyond with their customer service compared to other IT Vendors I've used in the past. They have a quick response time and work with us until the project is completed to our satisfaction.

Mike Petilli

Affinity Insurance Group

Proven Themselves…

American Frontier has proven themselves to be a very good partner and demonstrates a great drive to be there for their customers.

Steevie Mize

AirClean Systems

There is no firm I would give a higher recommendation to…

Our downtime has been mostly non-existent since we have been a client of American Frontier. Responsiveness is outstanding. In the event (rare) that we have had any type of issue it is resolved quickly and most of the time remotely. Our previous IT Firm was slow with a response and often took...

Our downtime has been mostly non-existent since we have been a client of American Frontier. Responsiveness is outstanding. In the event (rare) that we have had any type of issue it is resolved quickly and most of the time remotely. Our previous IT Firm was slow with a response and often took multiple attempts to correct the issue. James and Don have taken the time to understand our needs and have actually delivered results over and above our expectations. Also, when we needed new IT equipment, they made recommendations on what we should go with. Then they sourced it for us, configured, and deployed the new machines with minimal interruption to our business. If you are in need of a full-service IT Provider, there is no firm I would give a higher recommendation to than American Frontier. They will over deliver on their promise to meet your needs.


Bobby Salmon

Insure

Highly recommend that you give them a try…

American Frontier (AF) has been taking care of all IT matters for Research Triangle Dental for over 20 years. AF has demonstrated a very high level of expertise in selecting and installing appropriate hardware and software to support the growth of the business. AF has provided peace of mind...

American Frontier (AF) has been taking care of all IT matters for Research Triangle Dental for over 20 years. AF has demonstrated a very high level of expertise in selecting and installing appropriate hardware and software to support the growth of the business. AF has provided peace of mind through reliable professional oversight and maintenance of all systems. With the business being open 7 days a week we have always been able to count on AF to take care of any emergency needs in a very timely fashion. I have a habit of being very picky about service providers, and when I find a good one I stick with it. I am sticking with AF and highly recommend that you give them a try if your IT firm is not living up to your expectations.


Patrick Cassidy

Research Triangle Dental

They Take the Worry Out of IT!

The American Frontier team gives me peace of mind. IT is very stressful for a sole proprietor business like mine and to find a company like American Frontier who offers stellar customer service is great. They take all the worry out of IT. If you are on the fence about hiring an IT company...

The American Frontier team gives me peace of mind. IT is very stressful for a sole proprietor business like mine and to find a company like American Frontier who offers stellar customer service is great. They take all the worry out of IT. If you are on the fence about hiring an IT company choose American Frontier as your specialists, and you will eliminate that worry from your everyday work life.


Tom Eldridge

KW Commercial Realty

Personalized and Attentive Service, Always

American Frontier stands out from other companies because of their personal attention to me. I can always reach out and get a real, local, person to help me quickly. The quality of customer service they provide is a great benefit to me. Every time I have a question or need, they are very...

American Frontier stands out from other companies because of their personal attention to me. I can always reach out and get a real, local, person to help me quickly. The quality of customer service they provide is a great benefit to me. Every time I have a question or need, they are very responsive and helpful. You will not regret doing business with them, they are a great team and always have your back.


Gay Purvis

Juice Plus

Honest Facts with Actionable Steps

I'm starting a new practice. American Frontier offers a wonderful free consultation. James sat down with me in person (before COVID19) and listened to all my business details and needs. He provided advice on how to appropriately plan for IT security on the scale that was best for me. He offered...

I'm starting a new practice. American Frontier offers a wonderful free consultation. James sat down with me in person (before COVID19) and listened to all my business details and needs. He provided advice on how to appropriately plan for IT security on the scale that was best for me. He offered suggestions for hardware, software, and how his company can offer support and protection. Just honest facts in a relaxed and assured setting with actionable next steps. I am appreciative to the staff for the warm welcome and attentiveness. I look forward to using American Frontier in the future and know that they will truly take care of my electronic security.


Dr. Rebecca Sutphin, DC, MA

Sutphin Chiropractic Acupuncture PLLC

Always In the Right Place at the Right Time

You can't put a price on American Frontier's experience in the industry. If it's broke, they can fix it. American Frontier is always there when we need them the most. When something goes wrong or we need help fast, they are always in the right place at the right time, sometimes before I even...

You can't put a price on American Frontier's experience in the industry. If it's broke, they can fix it. American Frontier is always there when we need them the most. When something goes wrong or we need help fast, they are always in the right place at the right time, sometimes before I even have a chance to respond to the problem (and I work here.) In the last 2 years, I haven't heard one "no" or "that's not in the contract." In my last job, customers were sold packages of support. I had to deal with "That's not covered unless you want to upgrade the package". American Frontier is there to help you, not nickel and dime you. When it comes to making business decisions, I can trust James's advice, because he's been there. James will give it to you straight, even if it's not what you want to hear. They are honest and trustworthy partners I can call whenever I need help.


Alex Colvin

Piedmont Service Group

Great Company! Great Staff!

Great Company! Great Staff! Have been dealing with James and his staff for a number of years now and they are wonderful. Look no farther. One of the best in the business.

Steven Averett

MiniCity AutoBody

Responsive, Always There, And Very Knowledgeable 

American Frontier is very responsive when I have any issues with my computer. They are always there for me, and my business and they are very knowledgeable. They also back up my computer which is so important for a business.

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Eileen Murphy

Owner
Land And Sea Travel

Deep And Thorough Knowledge Of Systems And Software Architecture 

Mr. Evans and American Frontier has a deep and thorough knowledge not only of networks and security, but also of the software architectures which sit upon the networks. I recommend Mr. Evans for the serious software engineering companies.

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Brian Ceccarelli

Principal Engineer
PE Talus Software 

Maintains All My Security Needs 

James and American Frontier is extremely helpful setting up and maintaining all of my IT security needs for my new mortgage company.

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Robert Bajakian

Owner
Trusted Mortgage Advisors 

Rely On American Frontier 100% To Keep Us Secure, Great IT Support

American Frontier is a great company that gives us great IT support. We rely on American Frontier 100% to keep our servers operating and secure. I highly recommend their services.

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Keith Summey

President
Piedmont Service Group

Solve Our Issues, Don’t Pad Fees And Professional Support

American Frontier is competent and professional. I really appreciate that James and the crew at American Frontier look for ways to solve our issues, rather than pad fees. Highly recommended.

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Al Issa

CTO
Vital Source

Trustworthy And Extremely Intelligent Partners Who Will Get IT Done 

American Frontier is a trustworthy company who is proactive, engaged and assists with a variety of things. James and his team of well-trained professionals build and support all sorts of servers, use scripts to ease repetitive tasks and to just make things easier to accomplish and from a...

American Frontier is a trustworthy company who is proactive, engaged and assists with a variety of things. James and his team of well-trained professionals build and support all sorts of servers, use scripts to ease repetitive tasks and to just make things easier to accomplish and from a security standpoint they are far superior to other MSP's. As a Manager of IT, I respect and trust the advice of American Frontier and know the job will not only get done, but get done correctly. They are responsive, honest, share information freely and extremely intelligent. I recommend American Frontier for all your needs. You will not be disappointed!


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Thomas VerPlank

IT Manager
Piedmont Service Group 

Go-To For Invaluable, Extensive And Practical IT Support 

American Frontier is my go-to for extensive, practical, and sound IT Support. Their services are invaluable to our organization.

Sean McKeever

Direct Of IT Services And Support
Vital Source 

Partner with American Frontier for Reliable IT Support in Chapel Hill

Your business deserves IT that empowers productivity and supports growth. With American Frontier, you gain a trusted partner who provides tailored IT solutions, fast local support, and proactive system management.

Contact us today for a free consultation and discover how we can optimize your IT systems in Chapel Hill!